FREQUENTLY ASKED QUESTIONS?

HOW LONG DOES IT TAKE TO FINISH A PROJECT?
A: SCREEN PRINTING: 5-7 BUSINESS DAYS AFTER THE PROOF HAS BEEN CONFIRMED. 
A: EMBROIDERY: 7-10 BUSINESS DAYS AFRER THE PROOF HAS BEEN CONFIRMED. 
A: PROMOTIONAL: ITEMS MAY TAKE A LITTLE LONGER DEPENDING ON THE NEEDED PRODUCT.  

WHEN ARE RUSH FEES APPLIED?
A: RUSH FEES ARE APPLIED TO PROJECT THAT WILL TAKE LESS THAN 5-7 BUSINESS DAYS.  IF THE CUSTOMER HAS NOT PAID THE DEPOSIT OR CONFIRMED ON THE PROOF, WE CANNOT PROCEED WITH THE PROJECT.  WE HAVE TO ORDER SHIRTS AND/OR PRODUCTS FROM OUR VENDORS AND THE DELIVERY PROCESS TAKES 2-3 BUSINESS DAYS TO ARRIVE AT OUR 2TEN OFFICE.  IF YOU HAVE A HARD DEADLINE THAT PUSHES THE ORDER TO FALL BELOW A 5-7 BUSINESS DAYS, THEN THE RUSH FEE IS APPLIED.  DON'T WORRY! OUR OFFICE WILL NOTIFY YOU AND WAIT FOR YOUR DECISION BEFORE WE PROCEED WITH THE PROJECT.  

HERE ARE THE FEES:  
  • 4 DAY PRIORITY RUSH - 20% INCREASE ADDED TO ORIGINAL ESTIMATE OR INVOICE 
  • 3 DAY PRIORITY RUSH - 30% INCREASE ADDED TO ORIGINAL ESTIMATE OR INVOICE 
  • 2 DAY PRIORITY RUSH - 50% INCREASE ADDED TO ORIGINAL ESTIMATE OR INVOICE 
  • 1 DAY/SAME DAY PRIORITY RUSH - 100% INCREASE ADDED TO ORIGINAL ESTIMATE OR INVOICE ​
DO YOU HAVE ALL INK COLORS?
A: WE OPERATE WITH STANDARD INK COLORS FROM WILFLEX.  IF YOUR ARTWORK NEEDS SPECIFIC COLORS THAT ARE NOT LISTED ON THE STANDARD CHART OUR PRODUCTION TEAM CAN MIX THE COLOR NEEDED *ADDITIONAL CHARGES DO APPLY ON MIXING COLORS AND SPECIALTY COLORS (EX: SHIMMER, METALLIC, OR GLITTER COLORS)